Returns & Refunds

At vysukia, your satisfaction is our top priority. If you are not completely happy with your purchase, we provide a straightforward and hassle-free returns process to ensure your peace of mind.

Return Eligibility

To be eligible for a return, please ensure the following:

• The product must be unused, in its original condition, and packaging.
• The return request is made within 30 calendar days from the delivery date.
• You provide a valid proof of purchase or order confirmation.

How to Initiate a Return

Follow these simple steps to start your return process:

1. Contact our Customer Support via the form below or email us through the Contact page.
2. Provide your order number and reason for return.
3. Our team will review your request and send you the return instructions and shipping label.
4. Ship the product back within 7 days after receiving the return authorization.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5-7 business days.
• Shipping fees are non-refundable unless the return is due to our error or a defective product.

Exceptions & Non-Returnable Items

• Gift cards, downloadable software, and personalized items cannot be returned.
• Products showing signs of misuse or damage are not eligible for refunds.

Exchanges

We currently do not support direct exchanges. Please return your item and place a new order for the desired product.